Job Description
Job Description
General Description
The Residential Program Manager is a key leadership position responsible for the overall management and operational excellence of designated Community Living Group Homes. This role drives the implementation of our mission, ensures adherence to all regulatory standards, and provides direct supervision and mentorship to House Managers. The Manager serves as a vital resource, spending approximately 70% of the time in the field to ensure effective service delivery, quality assurance, and a strong culture of person-centered care across all locations.
Job Duties
- Directly manage and evaluate the performance of House Managers, providing ongoing supervision, coaching, and professional development.
- Conduct regular staff meetings at respective program locations to communicate updates, address concerns, and reinforce best practices.
- Work collaboratively with House Managers to determine proper staffing ratios and optimal staff-to-person served matching.
- Manage and process staff payroll to ensure accurate allocation and submission of hours worked.
- Maintain comprehensive working knowledge of current local, State (e.g., DDA), and Federal regulations governing residential services.
- Serve as a compliance leader, assisting the Program Director to ensure full program participation in external and internal program evaluations.
- Oversee and conduct internal audits and reviews of program records, documentation, and service delivery to ensure continuous quality improvement (CQI).
- Analyze and evaluate data gathered from satisfaction surveys, incident reports, program audits, and other feedback mechanisms to drive process improvements.
- Under the direction of the Program Director, conduct internal investigations of incidents and ensure timely completion of initial regulatory notifications.
- Provide regular reports to the Program Director on program accomplishments, challenges, and quality enhancement initiatives.
- Collaborate with House Managers and team members to develop, implement, and oversee Person-Centered Plans (PCPs), Behavior Support Plans (BSPs), and Service Implementation Plans (SIPs).
- Ensure that all individuals have current, comprehensive plans tailored to their specific needs and goals.
- Oversee the effective implementation of programs and strategies that facilitate the personal outcomes of individuals served, and ensure accurate documentation of progress.
- Coordinate with Coordinators of Community Supports (CCS), nursing staff, and other internal/external administrative entities to ensure seamless and appropriate service delivery.
- Ensure the coordination of community-based social, recreational, and programmatic activities consistent with support plans.
- Responsible for the accurate collection, recordation, submission, and filing of reliable data on attendance, service delivery, PCP goals, and billing information.
- Ensure the correct utilization of electronic documentation systems (e.g., iCareManager (ICM), etc.), payroll systems, Detailed Service Authorization (DSAT), and other electronic records.
- Conduct regular evaluations of house/apartment needs (e.g., maintenance, training, budget) and develop implementation plans to address any service gaps.
- Establish and maintain effective working relationships with the families of those we serve, professional groups, licensing entities, social service agencies, and other community partners.
- Represent the agency professionally in all external business and team meetings.
- Be responsive to emergency situations during business and non-business hours, serving as an on-call manager as required.
- Other duties as assigned.
Knowledge & Abilities
- Expert knowledge of Person-Centered Planning (PCP), Behavior Support Plans (BSP), and DDA regulations.
- Strong leadership skills, including the ability to motivate, manage, delegate, and evaluate staff progress.
- Proficiency in using electronic documentation/health record systems (e.g., ICM, EHR) and Microsoft/Google Suite products.
- Exceptional organizational skills, time management, and the ability to manage multiple projects and locations simultaneously.
- Strong written and verbal communication skills to create clear, detailed reports and collaborate effectively with all stakeholders.
- Problem-solving aptitude to identify gaps in service and develop/implement efficiency improvements.
- Mathematical skills sufficient to budget house hours and manage house funds.
Physical Requirements
- Environment: The role involves frequent traveling to and from designated residential locations. May be exposed to illness (viruses, etc.) in the working environment. Must be able to work a flexible schedule (standard shift, rotating shift, standby, and on-call) based on operational need.
- Physical: Sufficient physical ability to perform moderate or light lifting and carrying, including the ability to lift and move up to 50 lbs.; walking and standing for prolonged periods; bending and stooping; and operating motorized vehicles.
- Vision/Hearing: Ability to see and hear within the normal range, with or without correction, sufficient to read computer screens, documents, and communicate effectively.
Education, Licenses, & Training
- Bachelor’s degree from an accredited college or university in Health Care Management/Administration, Social Work, Business, or a related field OR a combination of a High School Diploma/GED and a minimum of four (4) years of related experience in the field.
- Minimum of two (2) years of management or supervisory experience in Community Pathways, Residential Services, or a related I/DD field
- Demonstrated understanding of quality assurance/improvement systems, supervision, and effective management principles.
Shift
- Monday – Friday 8:30am – 5:00pm and flexibility to accommodate individual needs and schedule variations.