Full Time Aquatics Manager

Job Description

Job DescriptionAquatics Manager – Full TimePosition Summary

The Aquatics Manager is responsible for leading the swim school's instructional team, ensuring the highest standard of lesson quality, safety, and customer satisfaction. This role requires a hands-on leader who inspires and develops staff, models core values, and drives consistent excellence in the customer experience.

Key Responsibilities

1. Leadership & Team Development

• Recruit, train, coach, and mentor instructors and deck staff.

• Foster a culture of teamwork, accountability, and professional growth.

• Lead by example, demonstrating the company's mission, vision, and core values daily.

• Conduct regular staff meetings and performance evaluations.

2. Lesson Quality & Standards

• Oversee daily swim instruction and ensure adherence to curriculum standards.

• Monitor lessons through observation, feedback, and evaluations to maintain excellence.

• Provide ongoing training to ensure instructors are confident, consistent, and engaging.

• Stay current with industry best practices and incorporate them into program delivery.

3. Customer Satisfaction

• Build strong relationships with families and students by being visible and approachable.

• Resolve concerns or complaints quickly and with professionalism.

• Ensure that each family's experience reflects care, safety, and progress toward goals.

• Implement feedback systems to measure satisfaction and adjust programs as needed.

4. Operations & Safety

• Maintain compliance with safety and facility standards at all times.

• Ensure equipment and teaching tools are well-maintained and available.

• Collaborate with the leadership team to meet enrollment, retention, and growth goals.

• Oversee scheduling and staffing to ensure smooth daily operations.

Core Competencies

• Integrity & Accountability: Leads with honesty, takes ownership, and sets a standard of excellence.

• Team-First Mindset: Builds trust and collaboration among all team members.

• Passion for Teaching: Inspires confidence, fun, and skill growth in every lesson.

• Customer-Centered: Actively listens and ensures every family feels valued.

• Continuous Growth: Seeks improvement for self, team, and programs.

Qualifications

• Previous experience in aquatics, swim instruction, or program management required.

• Strong leadership and team-building skills.

• Excellent communication, conflict-resolution, and customer service skills.

• Certifications in CPR and First Aid (or ability to obtain).

• Ability to work flexible hours, including evenings and weekends as needed.

Compensation & Benefits

• Competitive salary with opportunities for performance-based bonuses.

• Paid training and ongoing professional development.

• Health and wellness benefits (if applicable).

• Opportunities for career growth within the organization.