Job Description
About Roll-A-Shield
Roll-A-Shield is a family-owned business that fabricates, sells, and installs rolling security shutters. With fewer than 15 employees, we maintain a workplace where people matter, quality matters, and humor is welcomed. We have spent over 40 years building a reputation for durability, craftsmanship, and exceptional service.
About the Role
The Scheduler & Sales Assistant is one of the most important roles in our company. You will be the first point of contact for customers, the organizer who keeps our technicians on track, and a key support for the sales team. You will handle scheduling, communication, customer coordination, and essential data entry to ensure each customer feels taken care of from start to finish. You will be the face of an energetic, busy small business.
This is an intense role – at peak moments you will be fielding many calls, juggling multiple customers, and keeping various tasks on track.
You will be a great fit if you are the type of person whose best days are the ones where you navigate chaos with composure. You should be the kind of person who feels like a hero when you win over a tough customer, fit an appointment into the perfect slot in the calendar, and still make progress on your to do list when other people have dropped the ball. On the other hand, if you are the type to get frazzled or are not one of the most organized people you’ve ever met, you will not enjoy this job.
This position is ideal for someone who enjoys interaction with people and detailed scheduling/administrative work.
Key Responsibilities
Scheduling & Customer Service
- Answer inbound customer calls and inquiries
- Schedule service calls and sales appointments
- Coordinate daily and weekly technician routes
- Provide basic troubleshooting over the phone
- Maintain accurate data in ERP, CRM, and scheduling tools
- Keep the office and showroom organized
- Assist with general office tasks, restocking materials, and light event prep
Sales Support
- Maintain and update CRM records
- Conduct follow-up calls, texts, and emails on new leads
- Create and revise customer estimates and quotes
- Follow up, collect unpaid balances, and maintain a log of collection services
- Ensure all documentation (service tickets, contracts, and quotes) are entered and organized
Requirements
- Professional, positive, customer-first approach
- Strong organizational skills and exceptional attention to detail
- Proven ability to thrive in a fast-paced environment
- Excellent written and verbal communication
- Deep familiarity with Phoenix Metro area geography
- Experience with CRM or scheduling software
- Intermediate to advanced Microsoft Excel and Microsoft Office skills
- Minimum 2 years’ experience in scheduling, customer service, or sales
- Valid driver’s license and reliable transportation
- High school diploma required; associate degree preferred
- Must work on-site daily in Tempe, AZ
Benefits & Compensation
- Competitive hourly rate ($25.00)
- Long-term and short-term disability insurance (100% employer-paid)
- Life insurance (100% employer-paid)
- Health insurance (partially employer-paid; begins first of the month after 30 days)
- PTO: 80 hours per year, with additional PTO available with tenure
- Sick Time: 24 hours per year
- 6+ paid holidays
- Annual bonus
- Close-knit team environment
Future Growth Path
- Sales-focused role
- Project management / operations role
Experience:
- Customer service: 2 years (Preferred)
- Sales support: 2 years (Preferred)