General Manager
Job Description
Job Description
Job Title: General Manager
Schedule: Full-Time
Work Style: On-Site Only (This is a boots-on-the-ground leadership role!)
Compensation:
Bonus: 10% performance-based bonus potential
Who We Are
At Smart City Networks, we don’t just support technology, we power the connections that make the biggest events in the country possible. For more than 40 years, we’ve been the behind-the-scenes tech partner for convention centers, trade shows, and conferences, supporting over 3,000 events annually, from Fortune 500 product launches to global political summits.
With a national footprint and a team of more than 170 professionals, we provide the infrastructure and service that keeps the conversation going, securely, reliably, and at scale.
About the Role
As the General Manager at one of our premier facilities, you will oversee every operational detail, from technical services and team leadership to customer experience and budget control. You’ll work side-by-side with clients, vendors, and internal departments to deliver high-performance solutions with a personal touch. This is a hands-on, high-impact leadership role for someone who thrives on relationship management, operational excellence, and strategic thinking.
What You’ll Do
- Lead all day-to-day operations at your assigned facility, managing teams, equipment, and service delivery for events and permanent tenant support
- Supervise and mentor department managers (Operations, Customer Service, etc.) to ensure operational success
- Build strong, professional relationships with venue staff, show management, exhibitors, and permanent clients
- Oversee project planning, staffing, installation timelines, and budget compliance
- Monitor and control labor, materials, cost performance, and asset management across all services
- Conduct annual performance evaluations and provide coaching and development to team members
- Resolve technical or customer issues quickly and professionally, keeping events and installations running smoothly
- Ensure Smart City’s products and services are delivered with excellence and aligned with client needs
- Maintain consistent communication with national leadership on facility updates, challenges, and wins
- Represent Smart City’s values and standards as the primary facility contact
- Perform additional duties as assigned
What You’ll Bring
- 10–15 years of progressive leadership experience in telecom, event services, or venue technology management
- Proven experience leading multi-disciplinary teams and managing technical operations at scale
- Bachelor’s degree in Telecommunications, Business, or related field preferred
- Exceptional communication, relationship-building, and problem-solving skills
- Strong working knowledge of telecom/network technologies and infrastructure
- Solid computer skills (Microsoft Excel, Word); AESOP or similar CRM experience a plus
- Ability to lead in fast-paced, high-demand environments while maintaining composure and clarity
Perks & Benefits
We believe in supporting the whole employee, personally and professionally. Here's what we offer:
- Medical, dental, and vision insurance
- Prescription drug coverage
- Paid time off (PTO)
- Short- and long-term disability coverage
- Life and AD&D insurance (basic and voluntary)
- Flexible Spending Account (FSA)
- 401(k) retirement plan
- Tuition reimbursement
- Employee wellness initiatives
- Life Assistance Program (LAP)
- Supplemental accident, critical illness & hospital care coverage
Other Important Details
- This is an on-site position, you’ll be working directly at the facility
- Some work in non-climate-controlled or elevated/dusty environments may be required
- Employment is contingent upon passing a background check and drug screening
Smart City Networks is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodations in the application process, please contact us at HR@smartcity.com or 702-943-6000.
Lead the team. Set the tone. Drive the experience. Apply today to help shape the events that shape the world.