Quality / ISO Coordinator

Job Description

Job Description

About Us: Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support.

Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!

Position Overview:

We are seeking a proactive and detail-oriented Quality / ISO Coordinator to lead quality assurance initiatives and manage our Quality Management System (QMS) in alignment with ISO 9001:2015, AS9100, and government contract requirements. This hybrid role is responsible for both hands-on quality engineering tasks and ensuring ongoing ISO compliance through internal audits, documentation management, and process improvement. The ideal candidate will have strong analytical skills, a collaborative mindset, and experience interfacing with customers and regulatory bodies. U.S. Citizenship is required.

Key Responsibilities:

Quality Assurance & Compliance

• Develop, implement, and maintain quality standards, procedures, and documentation in compliance with ISO 9001:2015, AS9100, and customer requirements.
• Conduct internal ISO audits and lead the audit program to assess and ensure QMS effectiveness.
• Facilitate external audits with government agencies and customers; ensure timely resolution of findings.
• Monitor, investigate, and resolve nonconformities; drive root cause analysis and implement corrective and preventive actions.
• Maintain accurate and up-to-date QMS documentation, including procedures, work instructions, forms, and audit records.
• Lead annual quality reviews with senior management, highlighting performance metrics and improvement opportunities.

Inspection, Testing & Reporting

• Perform and oversee inspections and tests of incoming materials, in-process components, and finished products to verify compliance with specifications.
• Prepare and review quality documentation such as First Article Test (FAT), PPAP submissions, and other customer-required reports.
• Present quality documentation and products to customers and government source inspectors, responding to inquiries and resolving concerns.
• Support contract inspection activities as needed.

Process Improvement & Cross-functional Collaboration

• Work closely with production, engineering, and operations teams to identify areas for quality improvement and implement solutions.
• Drive continuous improvement initiatives using quality tools such as root cause analysis, SPC, and Lean/Six Sigma principles.
• Ensure workflows and processes remain aligned with evolving quality and regulatory requirements.

Qualifications:

Education & Experience

• Bachelor’s degree in Quality, Industrial, Mechanical Engineering, or related field, or equivalent experience, preferred
• Minimum 2 years’ experience in quality engineering, ISO auditing, or quality assurance in a manufacturing or regulated environment.

Certifications

• ISO 9001:2015 Internal or Lead Auditor certification preferred.

Skills

• Strong understanding of ISO 9001, AS9100, and government/military contract standards.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with QMS software tools.
• Excellent communication and interpersonal skills; able to work across departments and with external auditors or customers.
• Strong problem-solving, analytical thinking, and technical writing abilities.
• Self-starter with the ability to manage multiple priorities independently or as part of a team.

Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.