Job Description
Job DescriptionFull-time Front Desk/Collections Clerk
Our client , a dynamic and growing company is seeking a skilled and motivated individual to join team as a Full-time Front Desk/Collections Clerk. This position offers an great opportunity to work in a fast-paced environment, utilizing your expertise in NetSuite, collections, and front desk operations to contribute to our organization's success.
Job Overview
As a Front Desk/Collections Clerk, you will play a crucial role in maintaining smooth front office operations while also managing collections processes. This dual-responsibility position requires excellent organizational skills, attention to detail, and the ability to multitask effectively. The ideal candidate will have experience with NetSuite, business to business collections, and enjoy a front desk role.
Key ResponsibilitiesFront Desk Operations:
- Greet and direct visitors, ensuring a positive first impression of the company
- Answer and manage incoming phone calls, emails, and other communications
- Manage mail and package deliveries, including sorting and distribution
- Maintain a clean and organized reception area
- Assist with administrative tasks such as data entry, filing, and document preparation
- Manage office supplies inventory and place orders as needed
- Ensure security protocols are followed for visitor check-in and building access
Collections:
- Assist accounting with collections. Review and analyze customer accounts to identify overdue payments
- Initiate contact with customers via phone, email, or mail to collect outstanding balances
- Negotiate payment plans and arrangements with customers when necessary
- Document all collection activities and maintain accurate records in NetSuite
- Collaborate with sales and customer service teams to address customer inquiries and disputes
Qualifications and Skills
- Minimum High school diploma
- Minimum of 2 years of experience in a front desk or receptionist role
- Minimum of 2 years of experience in collections
- Proficiency in NetSuite, with the ability to navigate and utilize its features effectively
Immediate Need!