Table Games Floor Supervisor

Job Description

Job Description

SUMMARY

The Table Games Floor Supervisor is responsible for the integrity of the games assigned and enforces all Table Games Policies and Procedures while supporting a high level of Guest Service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures a high level of game protection is consistently maintained and all regulatory rules are followed.
• Corrects procedural and monetary errors, monitors the condition of gaming equipment, and reports any anomalies to manager in a timely manner.
• Ensures the integrity, safety and cleanliness of the property and assets.
• Sets standards and ensures departmental and company policies and procedures are followed.
• Ensure compliance with Title 31 and the Bank Secrecy Act.
• Verifies and maintains table inventory.
• Monitors problems, changes and concerns in a timely manner.
• Supervise and coach dealers to meet goals while maintaining a high level of guest service and internal service standards. Motivates Team Members for continuous improvement.
• Assists in the audition, interview and selection of new Table Games dealers.
• Maintains a high level of confidentiality and professionalism.
• Resolves Guest complaints in a timely and positive manner.
• Ensure all Team Members are trained in on-the-job expectations and performance standards.
• Issues accurate and timely performance management documentation including both corrective and positive feedback for assigned Table Games staff. Trains, coaches, and provides timely written and verbal feedback. Writes and issues timely Team Member evaluations.
• Responsible for the accuracy and thoroughness of departmental records and reports.
• Work as a Shift Manager when staffing levels or business demands require.
• Work as a dealer when staffing levels or business demands require with the following additional responsibilities:
  1. Provide accurate and efficient dealing skills at assigned Table Games.
• Must be able to work the required work schedule and be flexible to change shifts as needed. This may include nights, weekends, and holidays. Works physically onsite to manage business and interact personally with Team Members, vendors and guests.
• Ensures all safety standards are met, and possible safety hazards are quickly resolved.
• Is a role model and champion of Prairie Flower Casino’s Mission and Values.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

• High School diploma or GED is preferred.
• Excellent Guest Service and interpersonal skills required.
• Must be able to read, write, speak, and understand English.
• Is knowledgeable and keeps current on Player Tracking Software and HR applications.
• Excellent written and oral communication skills required. Ability to interact and communicate in both group and individual settings. Must be able to resolve problems and conflicts in a diplomatic and tactful manner.
• Must have either previously worked as a Table Games Dual Rate or Floor Supervisor.
• Ability to showcase dealer skills and pass a Dealer skills audition.
• Must possess the ability to accurately differentiate Cheque colors and appropriate values.
• Must possess the necessary dexterity skills to deal a variety of Table Games.
• Strong organization and analytical skills required.
• Must be fully competent in Microsoft Office Suite and have experience with industry related software.
• Must have experience and knowledge of Table Games operation systems.
• Ability to read, analyze, and act upon complex documents and reports.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must be able to maintain appropriate Gaming License.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Regularly required to stand, walk, and sit.
• Consistently required to reach with hands and arms and use hands to grasp, handle and feel objects such as cards, dice, chips, and currency.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to distinguish colors accurately.
• The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.
• This casino has an enclosed gaming area where smoking is allowed. Team members may be exposed to a smoking environment in or around this designated smoking area.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.

The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.