Job Description
Job Description
The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley.
The Allison Inn & Spa’s luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting.
At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. This is an exciting and unique position - Concierge two (2) days per week and Front Desk Associate three (3) days per week. Join us as we strive for excellence.
Duties & Responsibilities
- Coordinate appointments and plan detailed itineraries for guests of The Allison Inn and Spa
- Provide guests with information about local wineries, events, and attractions while prioritizing The Allison’s restaurant and spa
- Stay current on all area activities and attractions
- Assist with front desk responsibilities, including but not limited to checking in and checking out guests, and assisting with room reservation inquiries
- Handle cash and process monetary transactions
- Other duties assigned by management
- Act as an ambassador for The Allison and provide a genuinely warm welcome and/or parting pleasantry to each guest
- Carry on a conversation with poise and confidence
- Possess excellent internal and external interpersonal skills and polished telephone etiquette
- Possess a natural social nature
- Works well under pressure, with ability to multi-task
- High level of computer proficiency (hospitality software experience a plus)
- Maintain a high degree of ethics and integrity
- Commitment to increasingly higher standards
Job Skills/Requirements/Qualifications
- High school diploma or GED required – Associate’s or Bachelor’s Degree in Restaurant and Hotel Management and/or Hospitality Management a plus but not required
- 3 years’ professional workplace experience as a hotel Concierge required
- Pass a pre-employment criminal background check
- OLCC License required
- Oregon Food Handlers Permit preferred
- Must possess a high level of computer proficiency
- Must possess polished telephone etiquette
- Must possess strong organizational skills
- Must have extensive knowledge of the Willamette Valley and possess a familiarity/understanding of the local wineries
- Excellent interpersonal skills
- Ability to effectively communicate with all team members within the department as well as those throughout the hotel, restaurant, and spa
- An enthusiastic, positive demeanor and desire to provide exceptional guest service
- Must show commitment to increasingly higher standards
- Maintain a high degree of ethics and integrity
- Must be willing to learn and assist in other front office positions including Reservations, Bell, Valet, or any other task as assigned by your supervisor or management
- Ability to work a flexible schedule to include weekends, evenings, and holidays
Working Conditions/Physical Requirements
- Able to be on your feet for extended periods of time
- Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
- Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
- Must be able to climb stairs both inside and outside and frequently lift 20–30 pounds, and occasionally up to 50 pounds
- While primarily an indoor job, must be able to walk outside in a variety of weather conditions including rain, wind, heat, snow, and ice