Job Description
Job DescriptionFront Office Leader – Be the Heart of Our Patient Experience!As a Front Office Leader, you’ll play a vital role in ensuring a welcoming and efficient experience for both patients and staff. this position will oversee the front office operations at our Frisco West (Legacy & Main) and Prosper locations. Your ability to lead with confidence, analyze information effectively, and stay open to different perspectives will make a real impact.
We’re looking for someone who can motivate and inspire their team while keeping operations running smoothly. A friendly, professional demeanor is essential, as well as the ability to multi-task in a fast-paced environment.
If you thrive on leadership, love creating positive experiences, and can juggle multiple responsibilities with ease, this is the perfect role for you!
4oResponsibilitiesPOSITION RESPONSIBILITIES
- Influence and lead based on Servant Leadership Principles
- Maintain an appropriate office environment that is friendly and respectful
- Follow all HIPAA policies and procedures
- Provide administrative support to Leadership – both executive and departmental
- Prioritize and/or delegate tasks assigned by members of Leadership and execute assignments in a timely manner
- Support clinical leadership team with day-to-day requests and issues
- Create and maintain a variety of reports
- Vendor management and follow up for facility, including phones, fax machines and computer issues
- Review contracts with outside vendors and review contracts prior to any renewal period begins
- Oversee maintenance and update facility reference binders and online records
- Oversee distribution of Weekly Communication Updates
- Assist in establishing office policies and procedures
- Supervision and selection of supply orders and office equipment
- Manage operation of front office, including working one 8-hour front office shift per week.
- Oversee hiring and termination of front office leads/leaders
- Oversee hiring and termination of front office staff in conjunction with front office leads/leaders
- Oversee scheduling, payroll and time clock supervision of front office leads/leaders
- Perform reviews and performance improvement plans for front office lead/leaders
- Coordinate training of front office procedures for all overnight clinical staff in conjunction with front office leads/leaders
- Oversee the coordination of phone training for all staff
- Other duties as assigned
Required SkillsCOMPETENCIES
- Patient/Client Focus.
- Ethical Conduct.
- Leadership.
- Personal Effectiveness/Credibility.
- Thoroughness.
- Time Management.
- Exceptional Communication Skills.
REQUIRED EDUCATION
High school diploma or general education degree (GED).