Job Description
Job DescriptionSalary: $25-$28/hour
The Human Resources Coordinator is responsible for providing support to the Clients and HR Business Partners of Employers Advantage LLC. They will coordinate activities and facilitate timely delivery of services and projects in all functional areas of Human Resources with a focus on customer service and process efficiencies. This position will deliver exceptional client service based on each client's agreement, ensuring that the level of service provided aligns with the agreed-upon standards and maintaining a high level of satisfaction.
Responsibilities:
- Recruiting
- Work with team to develop policies and procedures and analyze client information to progressively move clients towards their recruitment goals
- Build recruitment strategies and processes for full life-cycle recruitment
- Track hiring metrics including time-to-hire, time-to-fill and source of hire
- Track and analyze recruitment metrics to evaluate the effectiveness of recruitment efforts
- Ensure compliance with all applicable laws and regulations related to recruitment and hiring
- Maintain a database of potential candidates for future job openings
- Facilitate intake calls for new positions
- Screen resumes and job applications
- Conduct initial phone screens to submit qualified candidates for recommendation to clients for interview
- Use Boolean search strings and other advanced search strategies to identify passive candidates.
- Manage client and internal relationships
- Build and report on quarterly and annual hiring plans
- Create and publish job ads on recruitment platforms that are designed to solicit the desired candidates and provide the appropriate information to candidates
- Network with potential hires through professional groups on social media and online platforms.
- Collaborate with hiring managers to set qualification criteria for future employees
- Follow up with candidates throughout the hiring process to provide an ideal candidate experience and build a talent pool
- Manage the candidate experience, including scheduling interviews, providing feedback to candidates and closing candidates not chosen for each role
- Conduct reference checks and background checks (through client accounts), as needed
- Make job offers and negotiate salary and benefits with candidates
- Client Support (either directly or through HRBP)
- Efficiently coordinate and deliver HR services and projects in key areas, including but not limited to HR administrative tasks:
- Onboarding, offboarding, benefits administration, employee file management, performance management process tasks
- Assist with reviewing and updating client Job Descriptions
- Assist with Handbook reviews and updates
- Assist with preparing client HR policies, procedures, and documents
- Assist with preparing HR related trainings and materials
- Conduct EAP and SUN Hotline roll-out meetings for new clients
- Point of contact for SUN Hotline incoming calls/messages
- Assist with and/or prepare client/employee communications
- Conduct as-needed research for HR-related items
- Cultivate strong partnerships with internal and external stakeholders, upholding outstanding client service standards at all times.
- Ensure HR actions for clients comply with federal and state regulations, providing HR best practice solutions to guide clients effectively.
- Efficiently coordinate and deliver HR services and projects in key areas, including but not limited to HR administrative tasks:
- Work with the HR Business Partners by providing support on projects as needed
- Maintain working knowledge of HR best practices and the small business work environment
- Prepare client communication emails for various HR topic updates
- Manage general client inquiries relating to HR regulations, policy, and benefits.
- Work within the Mission and Core Values of Employers Advantage LLC
Minimum Qualifications:
- High School Diploma or equivalent.
- Minimum of 2-3 years HR experience in a recruiting/HR support capacity
- A working knowledge of primary HR functions and HR laws & regulations
- An overall understanding of business and the impact of HR on a small business
- Previous experience in client service and the ability to handle multiple projects
- Timeliness, sense of urgency, strong attention to detail, and ability to work virtually/independently
- Must be flexible and able to use your resources
- Interpersonal skills, strong customer service skills, technical aptitude
- Working knowledge of Microsoft products, various technologies related to HR and Recruiting
Preferred Qualifications:
- Experience in a Small Business Environment, leveraging your understanding of small business dynamics.
- Bachelor's degree in human resource management, Business, or a related field, demonstrating your commitment to continuous learning and growth.
Physical:
- Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight 15 lbs.
Work Environment:
- Work is performed primarily in a remote office environment with up to 25% travel for company meetings and events, or other HR-related business functions.