Representative Payee Coordinator

Job Description

Job DescriptionAbout MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

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Position Summary

The Representative Payee Coordinator performs a variety of time sensitive accounting and clerical duties to maintain and update organization accounting records. Duties include maintaining client records to comply with Social Security regulations, online bill payment, budget monitoring and providing customer service both in person and on the telephone with all levels of job titles. This is a full-time, on-site position based at our corporate office in Chicopee, MA.

Pay Rate: $21 an hour

Open Shift: Monday through Friday 9am-5pm (40h)

Key Responsibilities

• Set up and accurately maintain client personal checking accounts, including budgeting, check preparation, entering recurring payments, and recording transactions in the banking system.
• Respond professionally and accurately to inquiries from staff, clients, and outside agencies regarding client-related financial matters.
• Perform routine clerical duties related to recordkeeping, data entry, filing, and correspondence.
• Provide excellent customer service via phone, email, and in-person interactions.
• Perform other related duties as assigned by the supervisor.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• High School Diploma or GED required.
• Excellent computer skills required, including required experience with Excel and Outlook.
• Direct fiscal work experience is strongly preferred.
• Strong verbal and written communication skills, which include the ability to effectively convey information to others.
• Ability to identify errors and solve problems, as well as manage time and meet deadlines.
• Duties require good customer service skills, visual acuity to written and computer screen data, attention to detail and manual coordination and dexterity in the operation of office equipment.
• Strong customer service skills.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $21 an hour