Patient Intake and Scheduling Coordinator - Podiatry Clinic Operations

Job Description

Job Description

About the Company

Bay Area Podiatry Group is a trusted foot and ankle healthcare practice serving patients of all ages with comprehensive podiatric services. Our clinic focuses on delivering high-quality care through clear communication, compassion, accuracy, and professionalism. We aim to create a supportive environment where patients feel comfortable and staff members feel valued. As the clinic continues to grow, we are seeking motivated individuals who want to build a long-term career in a stable and patient-centered medical office.

Position Overview

The Patient Intake and Scheduling Coordinator is an essential part of our daily operations. This role manages patient check-ins, appointment scheduling, insurance verification, and communication between patients and clinical staff. The ideal candidate is detail-oriented, friendly, and comfortable working in a healthcare setting where accuracy and professionalism are required. This position offers the opportunity to build strong administrative skills and become an important contributor to the clinic’s workflow.

Key Responsibilities

• Welcome patients as they arrive and assist with sign-in procedures and digital intake forms

• Gather and update patient information, ensuring accuracy in all electronic records

• Manage incoming calls, appointment requests, scheduling changes, and patient questions

• Coordinate scheduling across multiple providers, optimizing daily clinic flow

• Confirm appointments, send reminders, and communicate preparation instructions

• Verify insurance eligibility, confirm benefits, and document coverage details

• Assist with collecting co-pays, preparing billing forms, and supporting basic billing tasks

• Maintain an organized front desk environment, including files, forms, and reception area

• Provide clear communication between patients and clinical staff regarding wait times, instructions, and next steps

• Protect patient privacy and follow all HIPAA policies and medical office procedures

• Support administrative tasks such as filing, scanning documents, or assisting with reports

• Participate in weekly staff meetings and contribute to improvements in office processes

Required Qualifications

• High school diploma or equivalent

• Previous experience in a medical office, clinic, or front desk role preferred

• Strong verbal and written communication skills

• Excellent customer service ability with a positive and professional attitude

• Comfortable multitasking and handling high call volumes

• Basic knowledge of computers, scheduling software, and digital records

• Dependable, punctual, and able to work independently or as part of a team

Benefits

• Competitive hourly pay

• Paid time off and holiday schedule

• Supportive and team-focused work environment

• Ongoing training to support professional development

• Opportunities for long-term growth within the clinic