Senior Operations Analysis Manager

Job Description

Job Description

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We've done the same for our people (VEGgies), finding a way to say YES so they can feel empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We're rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That's where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.

VEG is a 2025 certified Great Place to Work®.

THE JOB

At VEG, we find a way to say YES—so our hospitals are not only staffed, but strategically supported to thrive. As the Senior Operations Analysis Manager, you'll play a critical role in building the most intelligent, data-driven labor strategy in veterinary medicine. You'll lead labor forecasting, scenario modeling, cost analysis, and ideating deep operational insights that bring clarity to our field and hospital leaders.

In this role, you'll develop tools that predict staffing needs, flag scheduling risks, and tie labor planning directly to business performance—helping leaders make faster, smarter decisions. You'll collaborate closely with workforce planners, operators, and senior leadership to ensure data is not just reviewed, but acted upon.

This role is ideal for someone who thrives in ambiguity, brings structure to complexity, and can influence through insight. If you're a strategic thinker with a sharp analytical mindset and a drive to make a meaningful impact, we'd love to have you on the team shaping the future of emergency veterinary care.

WHAT YOU'LL DO

• Maintain and enhance data pipelines across HRIS, scheduling platforms, and business systems, ensuring accurate and timely data
• Build quality control mechanisms – such as audits, exception reports, and update cadences– to safeguard data integrity and reporting reliability
• Own and evolve VEG's core labor reporting tools, aligning outputs with evolving needs
• Monitor operational health and proactively identify trends, risks, and opportunities that impact staffing, scheduling, and performance
• Develop intuitive dashboards that translate complex labor data into clear, actionable insights related to cost, productivity, and utilization
• Conduct deep-dive analyses and support labor forecasting, partnering cross-functionally to inform strategic staffing and budget decisions

WHAT YOU NEED

• Bachelor's degree in Economics, Business, Finance, Statistics, or related field

• 3–5 years of relevant experience in an analytical role, preferably in healthcare, operations, or strategy, ideally with proven experience in driving performance outcomes with reporting and analysis

• Be a quick learner with exceptional problem solving skills - be able to pick up new concepts quickly and see connections across a wide range of topics

• Strong proficiency in data analysis tools and techniques, including Excel or Googlesheets (required) and business intelligence tools such as Tableau (required)

• Excellent communication, interpersonal skills, and professional presence with the ability to convey complex strategic and analytical concepts in easy to understand terms

• Detail-oriented with a high level of accuracy in work and a strategic mindset

• Comfort translating data into stories and actionable recommendations

• Strong attention to detail and quality in both analysis and presentation

• Ability to collaborate cross-functionally and influence through insights

HOW WE INVEST IN YOU

• Competitive Compensation Including ($130,000 - $150,000) + bonus + benefits.
• Comprehensive health and wellness benefits, and access to free therapy or counseling
• Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
• Unlimited PTO to use for vacation or sick days - however you need it!
• Generous referral rewards, so our awesome people can bring in more awesome people.
• And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you're hungry and free lunches twice a week!!
• Company laptop and a monthly cell phone reimbursement

BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ

Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.

DEI
At VEG, diversity is a strength that fuels innovation and compassion. Our mission is "Helping people and their pets when they need it most"—and we do that best when VEGgies feel valued, respected, and empowered to bring their authentic selves to work. We're committed to building a culture that reflects the communities we serve, where different perspectives are celebrated, voices are heard, and everyone has equitable opportunities to grow. Saying yes to VEG means helping us become the world's veterinary emergency company, together.