Job Description
Job DescriptionStore ManagerYou’re the upbeat, approachable member of the group who thrives on creating exceptional experiences for others. You have an eye for detail, a passion for style and design, and a drive to meet and exceed goals. You take ownership in every sense of the word—whether it’s launching a local marketing idea, ensuring top-notch in-store and online customer service, or handling the not-so-glamorous tasks that keep things running smoothly.
You know that great results come from great teams, and you’re committed to building a high-performing, close-knit crew.What You’ll Do
- Deliver an outstanding, multi-channel shopping experience—through in-store service, proactive client outreach (email/text), and creative grassroots marketing.
- Recruit, onboard, and retain top talent to maintain a dependable and high-energy team.
- Drive customer loyalty by fostering a service culture that consistently hits satisfaction and retention targets.
- Oversee scheduling, operational procedures, and store P&L to meet KPIs.
- Assist with digital customer service tasks (email, live chat, phone), acting as an extension of the online service team as needed.
- Ensure the team is well-versed in product knowledge, visual presentation, brand history, and core values for a consistent customer experience.
- Monitor and manage inventory, optimizing distribution strategies.
- Maintain smooth operations both front and back-of-house through process improvements.
- Collaborate with internal partners to identify opportunities, solve challenges, and share feedback effectively.
- Be prepared to lift up to 50 lbs, work on your feet for extended periods, and safely use a ladder.
- Bring creativity, initiative, and a problem-solving mindset—thinking outside the box is encouraged.
Who You Are
- A motivated self-starter with a positive, can-do approach.
- Articulate, detail-oriented, and genuinely enthusiastic.
- Able to stay calm under pressure while finding practical solutions.
- Adaptable in a fast-changing environment.
- A multitasker with excellent prioritization and organizational skills.
- Skilled at building and maintaining meaningful relationships.
- Able to work in-store on a flexible, full-time schedule—weekends, evenings, and holidays included. Standard schedule runs Tuesday–Saturday, with adjustments based on business needs.
What You’ll Need
- 4+ years of store management experience in direct-to-consumer, designer, or contemporary retail.
- At least 6 months of CRM experience.
- Excellent written and verbal communication skills.
- Proficiency with Google Workspace (Drive, Gmail, Docs, Sheets, Forms, etc.) and Microsoft Office.
- Bachelor’s degree preferred.