Job Description
Job Description
Overview:
We are a leading provider of compact equipment parts, specializing in rubber tracks, undercarriage components, and accessories for major equipment brands. We are seeking motivated and customer-focused Internet Parts Sales Representatives to join our growing team. This role focuses on serving retail customers through phone, email, live chat, and our e-commerce platform.
Key Responsibilities:
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Respond to incoming customer inquiries via phone, email, and website chat in a timely and professional manner.
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Assist customers in identifying the correct parts for their equipment, using catalogs, online resources, and internal systems.
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Process sales orders accurately through our ERP and e-commerce platforms.
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Provide quotes, check stock availability, and follow up with customers to close sales.
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Build relationships with retail customers by offering knowledgeable product support and excellent service.
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Meet or exceed individual and team sales goals.
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Coordinate with warehouse staff and shipping providers to ensure timely and accurate order fulfillment.
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Handle returns, exchanges, and warranty claims with professionalism.
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Maintain accurate customer records and communication logs in the CRM system.
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Stay up to date on product knowledge, industry trends, and equipment updates.
Qualifications:
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Previous sales experience in parts, equipment, automotive, or related industry preferred.
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Strong mechanical aptitude or familiarity with compact equipment (skid steers, track loaders, mini excavators) is highly desirable.
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Excellent communication skills, both written and verbal.
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Strong organizational skills with attention to detail.
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Comfort using ERP, CRM, and e-commerce platforms (Brightpearl, HubSpot, or similar experience a plus).
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Ability to thrive in a fast-paced, team-oriented environment.
Compensation & Benefits:
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Competitive base pay plus commission opportunities.
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401K with matching contribution
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Health, dental, and vision insurance options.
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Paid time off and holidays.