Community Ambassador Coordinator - Membership Department

Job Description

Job Description

Membership Department

Location: Las Vegas, NV (Hybrid: work from home Mondays & Fridays)
Schedule: 37.5-hour workweek
Compensation: Base salary + commission

The American Gem Society (AGS) is seeking a passionate, people-first professional to join our Membership team as a Community Ambassador Coordinator. If you love building meaningful relationships and want to be part of something bigger—this is your opportunity to make a real impact in the fine jewelry industry.

Why You’ll Love Working at AGS

At AGS, we believe in balance, connection, and purpose. Our hybrid schedule and 37.5-hour workweek offer the flexibility to enjoy your personal life while growing a fulfilling career. You’ll represent an organization with a proud heritage and a bright future—serving a passionate community of jewelry retailers, designers, manufacturers, and service providers who share our mission of consumer trust and ethical standards.

What You’ll Do

As a Community Ambassador Coordinator, you’ll be the first point of contact to current and prospective members—strengthening relationships, driving membership growth, and creating exceptional experiences. You’ll connect with members, understand their needs, and help them thrive through AGS programs and events.

Key Responsibilities

• Serve as the first point of contact for current and prospective members and consumers.
• Respond to telephone and email inquiries from current and prospective members.
• Execute data entry, data auditing, and report generation utilizing the Association Management System (AMS) and Learning Management System (LMS).
• Manage tasks and deadlines within the project management system (Basecamp).
• Carry out department administrative tasks, including supply and collateral ordering, and processing mailings.
• Stay informed on association activities, policies, and services to respond to inquiries accurately.
• Work closely with the Community Ambassador on projects and initiatives.
• Perform additional duties as assigned.

What You’ll Bring

• Strong communication and listening skills with a natural ability to connect and inspire trust.
• A proactive, self-motivated approach to achieving goals while nurturing long-term relationships.
• Passion for people, community, and the jewelry industry.
• An Associate’s degree in a business-related field is preferred. Relevant experience that provides the knowledge and skills outlined above may substitute for a degree.
• Administrative and project management skills; data entry experience is a plus.
• Computer and technical skills (including software knowledge); Proficient in MS Office (Outlook, Word, Excel, PowerPoint); database experience a plus.
• Personable and diplomatic customer service skills
• Ability to multitask, work independently, and manage deadlines effectively.
• Accuracy and attention to detail.
• A positive team-player attitude.

About the American Gem Society (AGS)

AGS is a nonprofit trade association uniting jewelry professionals dedicated to the highest standards of ethics, education, and consumer protection. Our members share a commitment to excellence and integrity that defines the AGS community.

We offer a competitive benefits package, including medical, dental, vision, and life insurance as well as short-term and long-term disability and company-matched 401(k) contributions.

AGS is an equal opportunity workplace, and we consider all qualified applicants without discrimination based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected categories.

Company DescriptionAssociations exist to establish strength and unity in working toward a common goal. At the heart of every association is its mission and vision, the essence of why it does what it does. The association management industry offers employment with purpose and allows you to work closely with and learn from professionals in all lines of business, from marketing and sales to budgeting and event planning, or the industry as a whole.

Company Description

Associations exist to establish strength and unity in working toward a common goal. At the heart of every association is its mission and vision, the essence of why it does what it does. The association management industry offers employment with purpose and allows you to work closely with and learn from professionals in all lines of business, from marketing and sales to budgeting and event planning, or the industry as a whole.