Client Experience Lead (Part Time) At The Braid Lounge
Job Description
Job Description
Virginia Beach, VA | $17–$19/hour | ⏰ Tues–Sat | 25–28 hrs/week
About Us
The Braid Lounge is a modern African braiding salon serving professional women who value style, structure, and an elevated experience. We’re fast-paced, detail-driven, and client-obsessed — and we’re looking for someone who lives that energy at the front desk.
About the Role
The Client Experience Lead is the go-to person for everything front desk. You’ll guide the daily salon flow, lead braid assistants in guest support and cleanliness, manage front desk systems, and post real-time social media updates that show off our services and vibe. This is not just a check-in/out job — you’re responsible for creating a seamless and engaging client experience from entry to exit.
What You'll Be Responsible For:
Leadership & Oversight
Arrive 30 minutes before opening (Tues–Sat) to prep and lead the day
Assign daily tasks to braid assistants (towels, cleaning, prep)
Ensure front desk, retail, and common areas are organized and client-ready
Direct braid assistants respectfully and hold them accountable
Complete daily sales sheet and cash drawer closeout
Client Experience
Greet every client with warmth and professionalism
Guide smooth check-in and check-out with attention to detail
Encourage rebooking using correct scripts/language
Promote product sales and service upgrades
Communicate with ownership about any concerns or guest needs
Social Media + Content (Live Updates)
Post live IG Stories/Reels during shifts (no batching later)
Capture before/afters, braid prep, team energy, and behind-the-scenes moments
Spot and follow content trends — bring ideas to the table!
Direct assistants in capturing photos/video when needed
Help keep our digital presence as fresh as our braids
You're a Fit If You…
Have strong communication skills and natural leadership energy
Are confident posting real-time content to Instagram Reels and Stories
Love the beauty industry (braids, makeup, lashes — whatever your lane is)
Understand salon client flow and thrive in a fast-paced environment
Want to be part of a structured team that’s building something special
Take initiative and don’t wait to be told what to do
Schedule
You’ll work Tuesday–Saturday
Arrive 30 mins before salon opening (typically 8:30 or 7:30 AM)
Shifts end early afternoon
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