Job Description
Job DescriptionBenefits:
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
Job Title: Guest Services Representative
Company: The Goodstone Inn & Restaurant
Schedule: Nights, Weekends, and Holidays
Goodstone Inn & Restaurants most valuable resource is our creative and dedicated staff. The excellence of Goodstone is built through teamwork a select group of professionals who deliver personalized service and an unforgettable guest experience. As a Part-Time Guest Services Representative, youll be one of the first to welcome guests and ensure their stay exceeds expectations. Youll assist with reservations, check-ins, check-outs, and guest inquiries while maintaining a warm, professional, and proactive presence throughout each interaction.
Responsibilities and Duties
- Deliver exceptional guest service at all times, anticipating needs and exceeding expectations.
- Handle guest reservations and inquiries promptly and courteously, answering the phone with professionalism.
- Process check-ins, check-outs, and payments accurately using the Maestro and Aloha systems.
- Maintain a strong knowledge of room categories, rates, packages, and promotions.
- Coordinate with Concierge Services to arrange guest experiences on and off the property.
- Uphold the highest standards of accuracy, security, and confidentiality of guest information.
- Communicate effectively and positively with team members and management.
- Adhere to attendance and appearance standards and arrive to work on time as scheduled.
- Assist in promoting on-site amenities and upsell guest experiences when appropriate.
- Contribute ideas to enhance the guest experience and achieve overall service excellence.
Qualifications and Skills
- Minimum 1 year of hospitality or customer service experience required.
- Proficiency with Microsoft Office and general computer systems.
- Strong verbal and written communication skills.
- Professional, detail-oriented, and self-motivated.
- Ability to multi-task and work efficiently in a fast-paced environment.
- Must be at least 18 years old.
- Flexibility to work evenings, weekends, and holidays.
Company Perks and Benefits:
- Employee discounts at the Inn and Restaurant.
- Free parking and family meal during shifts.
- Employee referral and bonus programs.
- Opportunities for growth and advancement within the Goodstone team.
Additional Duties:
This job description is not intended to be an exhaustive list of all duties or responsibilities. Duties may change at any time to meet the business's evolving needs.
Affirmative Action/EEO statement:
Goodstone Inn and Restaurant is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Goodstone Inn and Restaurant are proud to be a drug-free workplace. However, screening tests for alcohol and illegal drugs may be performed on applicants and employees as a condition of employment.