Job Description
Job DescriptionAbout the Role
We’re seeking a highly motivated and experienced Director of Operations to lead and optimize our growing network of automotive repair and service centers. This role is responsible for ensuring operational excellence, superior customer experience, and profitability across all locations. The ideal candidate is a hands-on leader with strong business acumen, proven team leadership skills, and a passion for driving performance and growth in a fast-paced environment.
Key Responsibilities
- Oversee day-to-day operations across multiple repair and service locations.
- Implement standardized processes for workflow, scheduling, and customer service.
- Monitor key performance metrics including productivity, profitability, and customer satisfaction.
- Collaborate with the executive team to set operational goals and strategic growth plans.
- Drive continuous improvement in shop efficiency, technician productivity, and customer retention.
- Lead, coach, and develop regional and store managers to meet performance targets.
- Manage budgets, control costs, and analyze financial performance to maximize profitability.
- Ensure compliance with safety standards, company policies, and regulatory requirements.
- Build and maintain strong relationships with vendors, suppliers, and team members.
- Foster a culture of accountability, teamwork, and exceptional customer service.
What We’re Looking For
- Proven leadership experience in automotive service, repair, or operations management (multi-location experience strongly preferred).
- Strong understanding of shop operations, including workflow, parts management, and customer service.
- Excellent communication, organizational, and leadership skills.
- Ability to analyze data and make informed business decisions.
- Hands-on, results-oriented mindset with the ability to lead by example.
- Proficiency with shop management systems and performance metrics.
Why Join Us
- Competitive base salary with performance-based bonus opportunities.
- Comprehensive benefits package (medical, dental, vision, 401(k), paid time off).
- Company vehicle or car allowance.
- Career growth opportunities with a rapidly expanding automotive service brand.
- Supportive, team-oriented culture focused on excellence and integrity.
Ready to take the next step in your automotive leadership career?
Apply today and join a company that values results, innovation, and people.