Management Analyst - Improvement Advisor Specialist

Job Description

Job Description

PLEASE NOTE - This position may require temporarily relocation to other TONHC Facilities: Sells Hospital, Santa Rosa Health Center, San Simon Health Center, and San Xavier Health Center.

Position Summary:

Provides improvement and innovating advice for the Tohono O'odham Nation Hospital Health Care (TONHC) Quality Management Program and proactively assists with analyzing work processes and leads improvement teams throughout the facilities by coaching and modeling quality improvements to systems and processes.

Scope of Work: This position is located in the Tohono O'odham Nation Health Care Sells Hospital. The goal of the improvement advisor is to analyze work processes using improvement tools and methodology to identify improvement opportunities. In addition, the incumbent will create teamwork, use critical thinking skills, and coach others to use improvement tools and methods. Also, to provides supervision to Telephone Operators assigned to the Quality Management Department. The incumbent works under the general supervision of the Director of Quality Management.

Essential Duties and Responsibilities: (Depending on the area of assignment, an incumbent may not be required to perform some of the duties listed below):

• Analyzes work processes using improvement tools and methodologies to identify improvement opportunities.
• Proficient in working with teams and in building relationships with all levels of employees.
• Clearly articulate all areas of work and working relationships.
• Demonstrate critical thinking throughout all areas of work.
• Proficient with coaching in the use of improvement tools and methodologies.
• Lead improvement teams to complete large-scale projects and improvement efforts.
• Establish key partnerships with all levels of employees.
• Identify and use performance data effectively.
• Coach by role modeling key competencies, including but not limited to building relationships, working with teams, facilitating the progress of work, and application of improvement tools and methods.
• Provide supervisory guidance and direction to Telephone Operators under the department.
• Delegate responsibility as necessary.
• Objectively complete Performance Evaluations for employees supervised.
• Provide appropriate feedback to employees supervised on performance.
• Manage improvement projects and initiatives in partnership with TONHC leadership/project teams.
• Partner with leadership to define the aim, goals, and objectives of the improvement initiatives.
• Partners with leaders to evaluate, develop, improve, and sustain processes, systems, and action plans.
• Monitors progress of project milestones.
• Implements and maintains a tracking and notification system, ensuring accurate and timely follow-up.
• Identifies relevant performance data, assists with data collection, and speaks to what information is providing.
• Facilitates groups and committees to promote intra/interdepartmental performance improvement activities to resolve intra/interdepartmental issues.
• Assists in the maintenance and organization of quality management and other records and committee minutes.
• Perform activities/assignments related to submission of bi-annual Governing Body reporting for the hospital.
• May be required to act on behalf of the Director of Quality Management as delegated.
• Assist with management and coordination of all aspects of the TONHC's Quality Management program and develop policies, goals, and objectives as needed.
• Contribute to a team effort.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of Tohono O'odham traditions, language, history, geography, and culture.
• Knowledge of applicable federal, state, tribal laws, regulations, and requirements.
• Knowledge of supervisory skills and leadership ability.
• Knowledge of improvement tools and methodologies.
• Possess computer-related skills.
• Knowledge of TONHC objectives and initiatives.
• Knowledge and skill with electronic health record (EHR) and Resource Patient Management System (RPMS) database.
• Knowledge and ability to teach and communicate effectively with the various TONHC departments to implement standards and change.
• Knowledge of risk management and safety principles related to health care institutions and regulations enforced by TJC, CMS, OSHA, HCFA, APIC, and other specific hospital departmental rules and regulations that protect patients and staff working within those departments.
• Knowledge of disease-specific processes, therapeutic interventions to determine the severity of deficiencies.
• Knowledge of current research methods, including statistical compilation and interpretation to participate in epidemiological surveys, field investigations, and research.
• Skills advanced in Microsoft Office and project management software.
• Ability to organize and multitask.
• Ability to comprehend and apply principles of statistical theory.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret and deal with several abstract and concrete variables.
• Ability to work with groups to teach and assist in initiation PI projects.
• Ability to effectively present information and respond to inquiries or complaints.
• Ability to maintain privileged, confidential information.
• Ability to work extended hours and various work schedules.
• Ability to work independently and meet strict timelines.
• Ability to operate company vehicles.

Minimum Qualifications:

• Bachelor's degree in a healthcare-related field such as Nursing, Quality Assurance with Healthcare focus, Project Management or Statistics.
• Three (3) years of experience in a hospital-related health care setting is required.

Licenses, Certifications, Special Requirements:

• Master's Degree in health care related field such as Nursing, Quality Assurance with Healthcare focus, Project Management or Statistics or certification in Performance Improvement Specialist for complete performance level.
• Two years of experience at the Improvement Specialist II level or demonstrated proficiency as an Improvement Specialist preferred.
• Upon recommendation for hire, a criminal background and a National FBI fingerprint check are required to determine suitability for employment, including a 39-month driving record.
• May require possessing and maintaining a valid driver's license (no DUIs or major traffic citations within the last three years).
• If required, must meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit to operate program vehicles.
• Based on the department's needs, incumbents may be required to demonstrate fluency in both the Tohono O'odham language and English as a condition of employment.