Diversity Workmatch

Branch Operations Supervisor

companyGreater Texas Credit Union
locationCollege Station, TX 77840, USA
PublishedPublished: 9/19/2023

Job Description

The Branch Operations Supervisor role will direct all aspects of day-to-day branch operations to provide a Top-Tier experience for members.

  • Attract, coach, and engage assigned staff through servant leadership and continuous coaching.
  • Process cash orders, balance vault, and perform periodic audit of cash drawers.
  • Account for inventories of money orders, cashier’s checks, gift cards and other services sold.
  • Resolve complex member issues by performing research and follow-up with members.
  • Recommend process improvements in order to streamline or reduce cost.
  • Coordinate with Learning & Development to ensure assigned team members are developing their skills and are fully trained on operational tasks.
  • Participate in the implementation of branch business goals, coaching staff, and assist in achieving annual branch goals.
  • Act in a Branch Associate role as needed.
  • Reinforce the Credit Union’s mission, vision, and values by serving as a culture agent, motivating employees to achieve higher standards and promoting a commitment to excellence in service, and technology-driven products and processes.
  • Promote community development initiatives and volunteers in the communities serviced by the branch.
  • Other duties as assigned.


  • Servant Leadership, Verbal & Written Communication, Attention to Detail, Complex Problem Solving, Coaching & Upskilling.
  • 2+ years credit union or banking experience in a branch operations role.
  • HS Diploma/GED

Additional Information

All your information will be kept confidential according to EEO guidelines.

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