Branch Operations Supervisor

Job Description

The Branch Operations Supervisor role will direct all aspects of day-to-day branch operations to provide a Top-Tier experience for members.

• Attract, coach, and engage assigned staff through servant leadership and continuous coaching.
• Process cash orders, balance vault, and perform periodic audit of cash drawers.
• Account for inventories of money orders, cashier’s checks, gift cards and other services sold.
• Resolve complex member issues by performing research and follow-up with members.
• Recommend process improvements in order to streamline or reduce cost.
• Coordinate with Learning & Development to ensure assigned team members are developing their skills and are fully trained on operational tasks.
• Participate in the implementation of branch business goals, coaching staff, and assist in achieving annual branch goals.
• Act in a Branch Associate role as needed.
• Reinforce the Credit Union’s mission, vision, and values by serving as a culture agent, motivating employees to achieve higher standards and promoting a commitment to excellence in service, and technology-driven products and processes.
• Promote community development initiatives and volunteers in the communities serviced by the branch.
• Other duties as assigned.

Qualifications

• Servant Leadership, Verbal & Written Communication, Attention to Detail, Complex Problem Solving, Coaching & Upskilling.
• 2+ years credit union or banking experience in a branch operations role.
• HS Diploma/GED

Additional Information

All your information will be kept confidential according to EEO guidelines.