Team Leader (Sales & Production) at Kilwins Woodstock

Job Description

Job Description

Primary Job: Serve team members, oversee shift, and make guests happy

Serve Your Team

- Carry out shift change duties to prepare for shift

- Access safe and stock drawers with change

- Support the sales / production staff with anything they need

- Go where needed most

- Keep the back counter area fully stocked and the sales floor fully stocked

- Final say on the conflict/decisions made during shift

- Authority to release team members in the event of bad weather/slow business

- Drive sales and anticipate needs before they arise

- Hilliard production, as needed

- Look to Manager with questions

- Ensure ice cream dipping cases are defrosted on timely manner

Performance

- Positive attitude

- Take initiative

- Be assertive

- Product knowledge

- Friendly, outgoing personality

- Do your best

Team Unity

- Treat others like you want to be treated

- Open communication

- Zero gossip

- Shared purpose

- Helper mentality

Hospitality

- Make the guest feel like you’re on their side

- Make the guest feel like you did something for them

- Customize the experience for each guest

- Model excellent customer service for team members

Development

- Attend team meetings

- Participate in training as requested

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